Shipping policy
Collarstory promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact.
Service Coverage: Shipments are available to all addresses within the United States only.
Carriers: We ship via FEDEX, UPS or USPS.
Shipping Rates Standard shipping is available for US orders.
- Orders under $60: Flat shipping rate of 5.99 USD
- Orders over $60: Free standard shipping
Order Processing & Delivery Time Once your order is shipped out, delivery typically takes 14–28 business days. Please note: transit time does not include order processing time.
Please provide a complete and detailed delivery address (street number is required). Incomplete addresses will trigger outreach from our customer service team and may result in shipping delays.
When your items are dispatched, you will receive an email notification containing your tracking number. If you do not receive the tracking email, or your tracking number is not working, please contact us and we will resolve the issue promptly.
For further inquiries, email us at service@collarstory.com and our team will assist you.
Delivery Instructions Inspect your package carefully upon receipt. If there is damage or missing items, please contact us immediately and submit supporting evidence within 24 hours of delivery.
If you do not receive your order within 30 business days after receiving your shipping confirmation email, please reach out to service@collarstory.com with your full name and order number, and we will investigate the case.
After-sales Service If items arrive damaged or parts are missing due to transit issues, we offer refunds subject to case review. Please contact our customer service team without delay.
Sales Tax Notice Sales tax may apply to your purchase, based on applicable state and local tax rules. Any applicable sales tax will be calculated and displayed for you at checkout before payment.
Our tax policy may be updated to reflect changes in state and local tax legislation. We appreciate your understanding and compliance with relevant tax regulations.
If you refuse acceptance of your delivered package, you will be liable for return shipping charges. Any refund for refused shipments will be processed after applicable fees are deducted.
We are unable to control delivery delays caused by carrier issues. If your package is delayed, you may check shipment status directly using your tracking number on the carrier’s official website.
If you have any other questions, please contact us and we will do our best to assist you.